In addition to having a strong technical background, its important that you are able to communicate effectively with customers. When a customer needs assistance, you quickly assess their situation. Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes, Performing technical support tasks for users, including answering questions about product usage, troubleshooting problems with devices, and performing basic maintenance tasks like updating computer software or replacing batteries in portable devices, Coordinating with other IT departments to ensure that new devices are properly integrated into existing networks, Installing and upgrading operating systems on computers and server hardware, Performing diagnostics testing to determine what may be causing computer problems, Repairing damaged equipment by replacing components such as hard drives and computer boards, Providing technical support for computer networks, including installing new hardware and software and configuring settings on network devices such as routers and firewalls, Maintaining records of network configurations and troubleshooting activities for future reference, Recommending new technologies that could improve efficiency or solve business problems, Serve customers by providing expert technical support and troubleshooting for a range of Apple products, Build strong relationships with customers, demonstrating empathy and patience while delivering high-quality customer service, Stay up-to-date on new Apple products and services, as well as changes to existing ones, in order to provide accurate and timely information to customers, Use a variety of tools and software to diagnose and resolve technical issues, Escalate complex or unresolved problems to senior staff or management as needed, Keep detailed records of customer interactions and case histories, Follow all company policies and procedures, Provide feedback to management on ways to improve products, services, and processes, Assist other team members with their tasks as needed, Train new hires on company policies and procedures, 2+ years customer service or technical support experience, Proven ability to troubleshoot technical issues, Excellent communication, problem-solving, and people skills, Ability to work independently and as part of a team, Flexibility to work evenings, weekends, and holidays, Associates degree or higher in computer science or related field, Apple Certification or other technical certification. If you continue to see this You guide and advise the customer, and help set up their new products. Description You're a leader in sales, product knowledge, and solutions, and highly influential in how you engage with customers. This is leading to an increased demand for diversity among employees, which includes professionals in the field of IT. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. In Apple Retail, we help each other grow within our roles and beyond them. Ultimately, its about enriching customers lives by reconnecting them with what they love about their Apple experience. We offer the support youll need to thrive in whichever path you choosehere. Apple. excuses voor het ongemak. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. We know that everyones life experiences are different. You can set the standard for Apples unique style of service through words and action. Hiring more women into tech positions while also bringing more diversity into our store makes me proud to be a Latinx leader at Apple.. Providing technical support to customers who have questions about their device or its applications, Installing software updates on devices and helping customers set up new phones for the first time, Repairing broken screens, cracked cases, water damage, and other technical problems with iPhones and iPads, Performing diagnostic testing to identify and resolve issues with devices that are malfunctioning, Providing training to customers on how to use their new device, Analyzing data from customer surveys to identify product trends and areas for improvement, Recommending new phone models based on customers needs and preferences, Providing technical support for Mac computers, including troubleshooting problems with software or hardware, Performing preventative maintenance on devices to ensure proper functioning, Understand and embrace the Apple Specialist role as an expert in all things Apple, Proactively seek out customers in need of assistance and provide them with world-class service, Understand customer needs and recommend the right products and solutions to meet those needs, Stay up-to-date on Apple products, accessories, software, and services, Help customers get more out of their Apple products by providing training and support, Answer questions about AppleCare plans and coverage, Promote and sell AppleCare plans when appropriate, Follow all company policies and procedures, Provide feedback to management regarding product needs and suggestions for improving the customer experience, Proven track record of meeting sales goals, Excellent communication, interpersonal, and problem-solving skills, Ability to work independently and as part of a team, Flexible availability, including evenings and weekends. Technical Specialist - Apple Jobs If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. William, Apple Store SpecialistShanghai, China. Were looking for people who get great satisfaction from helping people develop lifelong relationships with Apple every day. You have excellent time management skills and can make decisions quickly. As a specialist, you may work with a team of software developers, project managers and other specialists to create a new software product. This requires a lot of testing and coordination between different teams within Apple. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Youre passionate about Apple, and you inspire and educate others about all that Apple has to offer. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . You have excellent time management skills and can make decisions quickly. Looking out for all. Related: Apple Technical Specialist Interview Questions and Answers. ein Mensch und keine Maschine sind. Copyright 2023 Apple Inc. All rights reserved. Be the voice of Apple, helping customers with live support by phone, chat, or email. las molestias. Nous sommes dsols pour la gne occasionne. Youll be our customers human connection to Apple: empathetic, friendly and real this is more about restoring relationships than repairing technology. On this team, youll share your passion for Apple products and services as you build relationships with customers, partners, or program members. They oversee the implementation, configuration, updating, and maintenance of IT systems and components. They use these skills to identify and resolve issues with software and hardware. You should also be familiar with the latest versions of macOS, iOS, and Android operating systems. Help new owners get started and help current owners troubleshoot their mobile devices. See which role best matches your experience. Either way, you'll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. Find available Service Channel Management and Operations roles, Get discovered. Attention to detail can also help technicians troubleshoot problems and identify the source of issues. Because to create products that serve everyone, we believe in including everyone. Introduce yourself, and well get in touch if theres a role that seems like a good match. to let us know you're having trouble. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialised repairs. US-Technical Specialist - Careers at Apple Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Hes since taken advantage of his teams support, including the coaching and mentoring that have brought his skills to life for today and tomorrow. Caso continue recebendo esta mensagem, You may be communicating with other technicians, engineers or managers. You occasionally assist customers by providing advice or a solution on the spot, utilizing . Product specialists interface with project managers and clients to determine a product's future direction. Technical Specialist Job Description - Betterteam questo messaggio, invia un'email all'indirizzo Si continas viendo este mensaje, Now, as a Senior Manager, Carissa is providing support and encouragement for her team members as they pursue their own path at Apple. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Your teamwork skills can help you collaborate with your team members to complete projects and develop software that meets client needs. enviando un correo electrnico a To make your professional growth even more valuable, we can help with tuition expenses for courses that support your career development at Apple. Your base pay will depend on your skills, qualifications, experience, and location. If you have a talent for hands-on problem solving, you can address customers technical issues to reconnect them with the Apple experience they love. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail In this role, you wont be expected to repair hardware. The annual salary for technical specialists ranges from $73,000 to $106,000 per year. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. They use a variety of computer software programs and may be required to lift and carry heavy equipment. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . message, please email 4.2. Apple Specialist Job Description: Salary, Duties, & More Please help us protect Glassdoor by verifying that you're a Thats what led me to become an Apple At Home Advisor. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. When a customer needs assistance, you quickly assess their situation. Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. Apples most important resource, our soul, is our people. Proven experience in sales and technology solutions, as well as in developing customer loyalty. Youre a natural teacher, who loves to instruct and inspire others in a hands-on environment. I interviewed at Apple (Sydney) in Feb 2023 Interview 15 minute phone call. I want them to know that solving their technical issue means as much to me as it does to them. In this role, I try to be that person for others., Melissa considered herself more of a people person than a tech person, but after joining Apple she had the confidence to learn something new every day.
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