And at least Ryanair staff are jolly; this lot are generally workshy and totally lacking in interest in their passengers. The email listed out many details on how they would look to fix flaws and issues that had been highlighted inside of the airline during the pandemic with one of the major focuses being on the customer support phone lines. In addition, were working hard to improve the quality of the meals and choices we serve across all cabins and rolling out our Club Suite on as many aircraft as we can, as quickly as we can. I love flying with BA, but I hate myself for being so loyal to an airline who makes me feel they couldnt care less at times. Plus, it's the end of the semester and we're throwing a party! I dared not to ask about the flight, apart from the landing that loosened a couple of fillings! The one tray option in Club is also grating. I have just traveled long haul in BA First Class (new BA B777-300ER cabin config) and frankly Sean has a challenge on his hands, but one on which I wish him well. Baggage tracing has been talked about for a long time. For me the one aspect missing from this list is the urgent need to retrain their staff. Thanks Millie for the perspective. Just to be clear Im not suggesting that everything should be automated instead of the call centre, but for many people theyd rather do stuff online which would free up staff for those that dont want to or have a complex query. PDF Our ref: NH/tm Sean Doyle Chief Executive Officer British Airways By ???? Even Chocolate bars gone & replaced with Lindt chocolate balls x 6. Aviation StraightTalk Live with British Airways CEO, Sean Doyle You might have seen our new advert, starring the real people of British Airways who are always working to keep you safe. Patient while we rebuild our network, retrain and recruit people to serve you better, and patient while we deal with the thousands of customers that need our help. Working on a new baggage tracing system, allowing you to track your bag via your phone throughout your journey. British Airways CEO Email Address | Sean Doyle Contact You can write to sean.doyle@ba.com or seanl.doyle@ba.com to contact the British Airways's top boss. Waited too long to get a passport? As they say, the proof is literally in the pudding! Marco became Chairman and Chief Executive Officer of Vueling in September 2020, after being Chief Commercial Officer of Iberia since 2013, where he was a member of the Board of Directors and played a key role in the transformation process to restore profitability and future sustainability of the Spanish airline. The turnout of the crew was dreadful sloppily dressed and whist hanging around the airport on arrival with blouses hanging out, cravats askew, an Aeroflot crew walked past them fresh from landing looking well groomed, smartly dressed, with heads held high the contrast was shocking. I sincerely hope his trip back will be better! 2.5K for 2. Well, Sean you need to make some changes now! I am not expecting anything much. Sean Doyle - CEO British Airways - British Airways | LinkedIn From travel apps to testing, behind the scenes we have been working tirelessly to make sure that British Airways continues to be the airline you can trust. # Paying for business class seats when status does not allow or your not a BA member IMHO there is no need to increase the cost to cover the price, the price of a business class seat is high enough to cover it, just ridiculous to expect people to pay for a seat when your spending 3,4,5,6 or even 7K for a seat. This weekend he gave an interview to the Financial Times as well as sending all Executive members an email. This week Im off to Caribbean, choice of Virgin or BA, Virgin slightly more expensive but have chosen them as has always been a better experience re food & service. Covid excuses no linger wash and some of us like to walk around, choose our own food and serve our own LPGSoh sorry that has been replaced too. This we have been doing for at least the last 10 years. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. The airline sent shockwaves through the industry in late 2020 when it announced the immediate retirement of its entire Boeing 747-400 fleet and the reintroduction of its Airbus A380-800 superjumbos and aircraft which many in the industry had expected to see retired globally with airlines financially struggling with the double-decker even in a thriving global aviation market. The jurys still out for me. One poor family had 7 pieces of luggage. Sean Doyle email address & phone number | British Airways CEO British BA charge an outrageous amount to reserve a seat and when youre paying thousands I do not expect that, another reason for choosing a different airline, Ive changed my seats on Virgin flight 3 times, all were free as it should be. These include perks such as upgrades, free breakfast, hotel credit and late checkout. No credit card required. However, my patience ran out last last year: BA and BA holidays are impossible to contact, generally uninterested and they collectively cancelled or rescheduled over 20 of my flights last year. Half the travel time. To get your password contact the press office: press.office@ba.com . Hiking Confidential: Almost live from the hills of Christchurch, New Zealand. Is the email from BA CEO Sean Doyle all just lip service? What is worrying is that there are enough MBAs in BA who will have carried out substantial analysis before they made these changes and this to me is therefore a DELIBERATE STRATEGY and sadly, I believe Mr Doyle is a snake oil salesman! I still havent received the double tier points (now 61 days and counting). If Ive done it how many thousands of others have costing BA millions in lost revenues. Although I have serious doubts about his abiiities to return BA to a true premium service given where hes starting from, I wish him good luck and will watch with interest from the safety of an alternative airline. BA have lost the plot and lost this loyal customer to Emirates and other for east coast US. A very focussed course for all. This took 1 hour to sort, surely an extremely inefficient method. In fact I wrote to them suggesting a new slogan fly British Airways we just dont care To me BA urgently need a real focus on customer service from the top down. Our outward was also in club with single plate offering of curry. They are now too far behind the world leaders to catch up. Disagree that everything should be automated. British Airways CEO, Sean Doyle, in Keynote Speech 2,437 views Oct 19, 2020 Like Dislike Share Save FinalCall.travel 302 subscribers New CEO, Sean Doyle, delivers his first keynote. 1. Choices of food and wine run out before they get to you. The Covid hiatus, with many planes taken out of service, presented the airline with an unprecedented chance to catch up and speed up the introduction of Club Suites across all the remaining planes. Why are travel refunds taking so long now? We know that when these complaints get to the right level at British Airways, they are resolved quickly. For example, our operations teams are working on a new baggage tracing system, allowing you to track your bag via your phone throughout your journey. Overall I think the lounges are doing OK and the Concorde Room has upped its game in the last few weeks to offer a more premium menu which is great to see. I am looking forward to my first experience flying the new club suite to Sao Paulo in two weeks time on the A350 but I am wondering if the showers in the lounge are open again in the evenings now as last time I flew in October they were closed at 3pm.Reading the comments above slightly concerned that I should be thinking about taking a packed lunch on board haha. the focus now for the vast majority of people is price and BA provide many benefits for those who pay and want them and less for those who dont people have the choice . Previously he was Chief Executive Officer and executive director of Aer Lingus from January 2019. He may have a generous Irish heart but his company finally became a lost cause when they disastrously employed a bonus chasing Spanish discount airline CEO who only knew how to cut and not invest. Sean Doyle, Chief Executive & Chairman, British Airways (Image Credit: British Airways) Welcome to London Air Travel's Monday Briefing for the week beginning 31 January 2022. It is absolutely clear that they are 9n the skids and so Qatar and others will pick up a lot of business. British Airways Management Team | Org Chart - RocketReach Making remote or global hires? Youve also told us you appreciate the complimentary water and snacks weve been offering on short-haul flights in our Euro Traveller cabin, so well be continuing with these too. For me its all too little too late and Im bored with BA blaming COVID and its effects for a whole raft of shortcomings. Javier is a graduate in Business Studies from Universidad Complutense de Madrid and Technical Aeronautical Engineering from Universidad Politcnica de Madrid, as well as a postgraduate in several programmes from ESADE and Instituto de Empresa (IE) among others. Our Chairman & CEO, Sean Doyle, . Sean Doyle. 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