In certain circumstances, we have the right to cancel a transaction without notice and return the tickets to our Client or to the person who held the tickets prior to the completion of the transaction. I also do not understand why they did not send with signature required. If the recipient is not home, the driver will look for a safe place to leave the package, such as a porch, garage, or with a neighbour. According to the CDC, older adults and people of all ages with serious underlying medical conditions may be at higher risk of death or severe illness from COVID-19. Holder hereby forever releases, waives, discharges and agrees not to sue AXS, Client, Anschutz Entertainment Group, Inc., any owner, manager, operator, or sponsor of the venue, any promoter, producer, or sponsors of the event, any leagues, teams, artists, advertisers or suppliers of the event, and their respective parents, subsidiaries, affiliates, owners, members, managers, directors, officers, past and present employees, volunteers, agents, representatives, successors and assigns (collectively, Releasees) for any known or unknown claims, losses, damages, liability, demands or actions incident to entering the venue and/or attending the event, whether such risks and dangers occur before, during, or after the event, including injury or death relating to COVID-19 or any other illness or injury that Holder may sustain while at the venue or related to attending the Event, regardless of whether caused by the negligence or other fault of Releasees or any third party (Claims). comments sorted by Best Top New Controversial Q&A Add a Comment Do Not Sell or Share My Personal Information, Specify where at my home to leave packages, Deliver my packages to another address****, Deliver to a UPS Access Point location*. After calling several times to have them address my issue, nobody was able to help and they all gave me false hope and incorrect information. Our helpline number is 1-888-929-7849. Some shippers restrict the ability to change your delivery. Please consult the seller fee information found within our Service. Any restrictions on transfer or resale will be communicated to you (e.g. On April 1, 2023, I received an email from Stubhub that the tickets had been transferred to AXS and that I had to download the AXS app to obtain the ** code/tickets. Certain maximum resale premiums and restrictions may apply in some states and you understand that complying with laws is your responsibility and we are not responsible for providing legal advice regarding resale or pricing of tickets. (United Kingdom) The body said: "Unfortunately, we have some bad news: the tickets that were transferred to you for MUSE 4/6/23 have been canceled and removed from your account. Skip Send Links Send. If we deem, in our sole discretion, that a listing, transfer and/or transaction violates the law, this Agreement or the terms and conditions or other rules of our Client, we may cancel such listing, transfer and/or transaction. Thank you for contacting AXS. Unless otherwise stated in our terms, tickets cannot be exchanged or refunded even if lost, stolen, damaged or destroyed, and fees cannot be refunded. I missed the delivery of my package and got a notice instead. I did all of this. I have sent the company numerous emails on an approximate date Id receive the tickets on. After I gave them this information, I havent heard anything back in over a week. UPS will generally attempt to deliver a package three times before returning it to the sender. As a matter of policy, BBB does not endorse any product, service or business. in the event description page, in pop-up boxes, or in an email). Install the AXS app before your event. AXS is not the seller of Resale tickets and will be acting only on the sellers behalf when offering Resale tickets on the Service. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-box-3','ezslot_2',175,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-box-3','ezslot_3',175,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0_1');.box-3-multi-175{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:50px;padding:0;text-align:center!important}However, depending on the order and your contract with UPS, you may have the opportunity to intercept the package and forward it to a different address. I understand your frustration with this matter at this time the only method of delivery available for this event is Will Call. In order to collect your tickets at the box office, you will be asked for order confirmation, proof of identity and the Payment Method used for the transaction. Click on Transfer to Bank. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected]. Absolutely ridiculous. BBB Business Profiles are subject to change at any time. I contacted AXS to reissue new tickets and they state I have to drive 3 hours to retrieve via will call. If the package has already shipped, you can usually still update the address directly with the shipper. Note that Internet Explorer is no longer supported. If a customer does not complete their purchase, previously locked tickets and/or parking rights are released and made available for purchase. Due to the high demand of this event most lines for entry will be long. The ticket is valid only for the event, date, time, and seat location issued. Holder agrees not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event. 4/16/23 Charged me twice for tickets and is refusing to give a refund even though it was an error on their end! " You will then be asked to provide the address you want the package to be delivered to. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Click on Selling Info. UPS Express Critical and freight shipments are not eligible for this service. You can get monitor and take more control of your shipments with our easy-to-use online tools and resources. UPS will typically hold a package for five business days.
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